Net Tours | Portugal

Terms & Conditions

GENERAL LINES – The terms and conditions herein described are meant to regulate all bookings confirmed via our online booking system by all customers, being either Private or Tourism Related Companies (International and local Travel Agencies, Hotels and similar or other Tourism Operators). All bookings confirmed online require, necessarily, the acceptance, without reservations, by the customer and valid on the date if the confirmation, that it has been fully understood and accepted. However, we reserve the right to change, without previous notice, these conditions, either in its total or partially.

PRODUCT/SERVICE – All products and services are fully described on each item presented on our website. In case of any doubts, customers can contact us by email ( and send their questions.

PRICES – All prices are duly mentioned on each of the products and services provided and are subjected to change without notice due to the fluctuation of fuel prices. However, when booking online, the price mentioned is valid for that booking and it will not be changed. Also all taxes and services are included. 


BOOKING CONFIRMATION – All bookings must be confirmed via our online secure booking system. Depending on the payment terms chosen, an Invoice or an electronic billing document will be sent to customer’s registered email address, confirming all the details: PRODUCT & SERVICE CODE, DESIGNATION, QUANTITY, SERVICE UNIT PRICE and TOTAL AMOUNT TO PAY.

CANCELLATION AND CANCELLATION FEE – Cancellation is possible, without justification, until payment is not confirmed in full. After payment is received, cancellation is also possible up to 48 (forty-eight), some cases 96 (ninety-six) hours before booking date, but a CANCELLATION FEE is applied of 20% (twenty percent), being only 80% (eighty percent) refundable.

PICK-UP AND DROP-OFF – TRANSFERS: as per booking details. SIGHTSEEING TOURS: in principle, all our tours start at the Hotel, at the confirmed day and time on booking confirmation. Other arrangements can be agreed. The drop-off, at customer’s request, can be in a different location, within a reasonable distance of central Lisbon.

INSURANCE – All customers are covered by an Insurance Policy, required as per the regulations of the Tourism Office of Portugal, that covers: CIVIL RESPONSIBILITY up to € 55.000,00 per insurance claim, with a 10% (ten percent) deductible clause, considering a minimum of € 250,00 and a maximum of € 1.250,00. PERSONAL ACCIDENT insurance of € 2.605,00 for death or permanent disability and € 3.782,00 for hospital treatments. PLEASE NOTE: repatriation, to the origin country of foreign citizens, is NOT covered. EXCEPTIONS (to the above): the Insurance policy does NOT cover people over 70 (seventy) years old and children under 15 (fifteen) years old. For these two possibilities, we recommend customers to have their own Insurance Policy, as we can comply with the above.

PAYMENT METHODS – All bookings confirmed via our online booking system, can be settled by all major Credit Cards, via a safe gateway payment system, available on check-out. We can also accept bank transfers, using our IBAN and SWIFT codes (which details are printed on the Invoice). In case of any doubts, please contact us on this matter, via email

LITIGATION – Please see the list of organizations that are authorized to mediate any consumer claim

Dated May 2017